Q: How long does deposit take?
A: An ETH withdrawal takes about 6 minutes (requires 30 block confirmation). A BTC withdrawal takes about 60 minutes (requires 6 block confirmation).
(It requires blockchain confirmation when depositing cryptocurrency, so please wait patiently. If the time exceeds, please contact our customer service).
Q: How do I check the deposit status?
A: You can copy and paste the deposit/withdrawal address on the blockchain browser.
A: Once you withdraw to the wrong address, TOK Exchange will not receive the correspondent blockchain assets. Due to the anonymity of blockchain, TOK Exchange will not be able to help you retrieve. We suggest you try other methods to find the owner of the correspondent address to retrieve your assets.